Couple this with the fact that I’ve discovered the absolute best mechanic shop in Knoxville, TN (and surrounding counties): Knoxville Ultimate Automotive. Servicing Honda/Acura and Toyota/Lexus, these guys are amazingly thorough, price their services competitively and, above all else, have ALWAYS been honest with me. Their shop is clean, they’ve got free WiFi and, believe it or not, they’re actually friendly.

Seriously… I’ve never been to a shop like this before. Ever. If you own one of the aforementioned vehicles, I can’t stress how much you’ll love it there. If you have a blog, you’ll even be tempted to write your own post after your first visit. That’s how good they are.

I think I wanted to write this mainly because *any* business like this one, be it auto-related or not, is a rarity. Only once or twice per year, if that, will you encounter a business that’s not only cost-cutting but also friendly and honest.

Kudos to Ken and Rob Fletcher for setting a shining example for any small or large business… especially in the auto repair/maintenance industry.